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Customer Account Representative

Indianapolis Northwest
$14.00 per hour

Hiring for a Customer Account Representative located on the northwest side of Indianapolis.

That’s Good HR has partnered with a company on the northwest side of Indianapolis who has an immediate need for a Customer Account Representative.

Salary:  $14 per hour

Job Type: Full Time, Temp to Hire

Hours:  8 am – 5 pm, 9 am – 6 pm, 10 am – 7 pm

Customer Account Representative Responsibilities:

  • Answer incoming calls in a timely manner
  • Obtain all necessary customer information and input information into the system
  • Perform call transfers, when appropriate
  • Perform calls processes for non-service item related issue when deemed necessary
  • Escalate issues to Leadership or field manager, as appropriate
  • Dispatch email requests accordingly
  • Update work orders for field technicians
  • Perform any necessary actions after customer follow-ups
  • Perform database entry for field as requested

Customer Account Representative Qualifications:

  • High school or equivalent degree required; some college education preferred
  • Customer service experience required
  • Ability to sit for long periods of time, perform under stress, and manage high call volume
  • Ability to set priorities and manage time amidst multiple tasks
  • Ability to type at least 40 words/minute required
  • Excellent listening, interpersonal, and conflict management skills
  • Excellent telephone and customer service skills
  • Strong written and verbal communication
  • Excellent attention to detail

Benefits Offered:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Voluntary Life Insurance
  • Referral Bonus
  • Holiday Pay (based on hours worked)
  • Vacation Bonus (based on hours worked)

That’s Good HR is an award-winning staffing firm focused on the local Indianapolis market. Whether you’re looking for a temporary, part-time, or full-time position, the team at That’s Good HR works to connect the right people to the right job at the right time. See what we can do for you – apply today!

See a position or two you are interested in? You only need to apply once with That’s Good HR. We’ll review your resume with all open positions in mind.



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